Happy Hens Egg - Return Policy
At Happy Hens Egg, we take pride in providing our customers with the highest quality eggs and products. Your satisfaction is our top priority, and we want to ensure a smooth and transparent return process. Please take a moment to familiarize yourself with our return policy below:
1. Returns and Exchanges
- We accept returns and exchanges within 30 days from the date of purchase. If you have any concerns about your purchase, please contact our customer service team at [email address] or [phone number] to initiate the return or exchange process.
2. Eligibility for Returns
- To be eligible for a return or exchange, the item must be unopened, in its original packaging, and in the same condition as when you received it. Eggs, due to their nature, are perishable and cannot be returned unless they are delivered in a damaged or unusable condition.
3. Non-Returnable Items
The following items are non-returnable:
- Opened Egg Cartons: Once an egg carton is opened, it cannot be returned due to the perishable nature of eggs. If you believe the eggs were delivered in a damaged or unusable condition, please contact us immediately.
4. Returns Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at [email address] or [phone number] to request a return or exchange and receive a Return Merchandise Authorization (RMA) number.
- Package the item securely in its original packaging and include the RMA number on the outside of the package.
- Ship the item to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error or damaged product.
- Once we receive and inspect your returned item, we will notify you of the status of your refund or exchange. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow [X] business days for the refund to reflect in your account.
- If you would like to exchange an item, please follow the same return process, and we will process your exchange once we receive the returned item.
7. Damaged or Defective Items
- If you receive a damaged or defective product, such as cracked eggs, please contact our customer service team within 24 hours of receiving the product. We will provide instructions on how to return the item, and we will either send you a replacement or issue a refund, as per your preference.
8. Contact Information
If you have any questions or concerns regarding our return policy, please contact our customer service team at [email address] or [phone number]. We are here to assist you and ensure your satisfaction.
Happy Hens Egg reserves the right to update or modify this return policy at any time. Please refer to our website or contact customer service for the most up-to-date information regarding returns and exchanges.